Frequently asked questions
EXCHANGE AN ITEM (SIZE, DESIGN) OR AND RETURNS FOR FOREIGN COUNTRIES
You have 30 calendar days to return an item from the date you receive it.
You can exchange size, change design, or even to arrange a return.
Please ensure that the item you’re returning is repackaged exactly the same way when you received it.
Before starting the process of returning the product, please note that the item must be in their original packaging and in “AS NEW” condition, i.e. unwashed and unused and with the label still attached.
Please make sure that the product is well packed in its original bag and protected with the case to avoid damage in transit and thus arrive in perfect condition that was sent to avoid problems in this process.
SILVIA NAVARRO reserves the right to reject changes or returns communicated or sent out of the established period, or garments that are not in the same condition in which they were delivered.
After the verification process has been completed satisfactorily, we will proceed to get the exchange or the return done, within 15 calendar days.
If the customer does not accept the order, for reasons beyond our control , the customer will pay for the shipping fee. The returning shipping fee to the headquarter and the shipping fee of sending the new item. And also, customs, clearance and taxes if any.
Tip: Transport costs are non-refundable. Customs or clearance taxes, if any, are also non-refundable.
VOUCHERS FOR INTERNATIONAL ORDERS
Only sales period garments and bridal garments are eligible for voucher.
The period validity for a voucher is 1 calendar.
The use of a voucher is per purchase.
You can exchange the voucher just once.
You can exchange the voucher in the White/Bridal collection, just if it belongs to the same collection.
To arrange any change/return of your peninsular or international order, please follow the steps.
You must have placed your order as a CUSTOMER, in order to process the return/exchange through this platform. If you have placed your order as a GUEST, you will need to contact us. And you must confirm either the return or the exchange size of your order.
- Log into your account using your username and password.
- Click on the “Return” button
- Once confirmed the order you want to return, click on the “return request” button.
- Select the reason for the return and then click on “return request”.
- In a few minutes you will receive an e-mail with the return label.
Tip: The designs in the Sales and Outlet category, have the option of exchange for another design, size or voucher with the amount of the value of the garment.
DELIVERY TIME FOR FOREIGN COUNTRIES
Our delivery time is around 8-10 working days since your order has been confirmed.
You can also contact atencionalcliente@silvia-navarro.com, as some countries have special considerations.
Please note that the delivery time may exceed a few days during special times, such as Christmas, Easter and the summer.
Please note our cocktail, occasion events and evening dresses are all hand made.
We care every single detail so you will receive your purchase in perfect condition sealed in a plastic cover, and inside a beautiful large case.
Customs and clearance taxes are not included.
International Deliveries
FOR INTERNATIONAL DELIVERIES, CUSTOMS, CLEARANCE AND TAXES ARE NOT INCLUDED IN THE SHIPPING PRICE. IT IS UP TO EVERY SINGLE COUNTRY.
TO CHECK THE ORDER STATUS
Please just log into your customer account and click "My purchases"
WAY TO PAY
Credit and debit card and even payment fragmentation throught the secure payment gateway
