At Silvia Navarro you can make any size/model change. To make the change, you must follow the steps detailed here .

The deadline to request any change of size/model is 15 calendar days from receipt of your order for orders placed from the Peninsula, Balearic Islands and Canary Islands.

For international orders, the deadline to request a change of size/model is extended to 30 calendar days.

If you request a return or change of size/model, you must do so through this platform, having 15 calendar days from receipt of your order (if your order has been placed in the Peninsula, Balearic Islands and Canary Islands) and 30 calendar days (if your order has been international).

Below we detail the steps to follow if you wish to process any exchange/return of your national or international order.

As soon as you place an order, we begin preparing it, as your design is handcrafted with meticulous attention to detail.

For this reason, if you need your order urgently (within 6 business days), please contact us via our Live Chat or at +34 965 299 741, and we will prioritize your request.

To check the status of your order, simply log in to your customer account and check the “My Purchases” section, where you can check the status of your order, or contact us through our chat by indicating the word “Order”.

You can pay by credit or debit card, through your Shopify payments account or through the Sequra installment payment method.

In the cities where we have a physical point of sale (Alicante, Valencia, Madrid, Valencia, Seville, Granada and Malaga) we have a repair shop attached to each store, directly in our stores, they can give you information about each one of them.