Frequent questions
What happens if I want to request a size change?
Nothing, you don't have to worry. At Silvia Navarro we accept returns for size changes. To make the change, you must follow the steps detailed here .
The deadline to request a size change is 15 calendar days from receipt of your order for orders made from the Peninsula, the Balearic Islands and the Canary Islands. For international orders, the time to request a size change is 30 calendar days.
What if I want to return it?
You can return any garment as long as it has not been used and within a period of less than 15 calendar days from when you receive the garment (for orders in the Peninsula, the Balearic Islands and the Canary Islands). For international orders the period will be 30 calendar days. The process is the same as for size changes and you can consult it here . When your exchange or return is approved, we will send you a code so that you can deposit your order at the transport agency closest to your home. Shipping costs will be deducted from the return amount.
In how much time will my request be delivered?
The estimated time to receive your order is between 10-11 business days from the formalization of your purchase.
If you need more information about this, contact us at mail to: atencionalcliente@silvia-navarro.com .
Our party and special event designs are made by hand taking care of every detail, therefore, you will receive your order in a large packaging whose interior contains the selected design inside a transparent and sealed case, in order to guarantee that the order Your reception is in perfect condition.
How can I know the status of my order?
To check the status of your order, you just have to access your customer account and consult the “My purchases” section, where you can check the status of your purchase.
What payment methods can I use?
You can pay with a credit or debit card or by bank transfer. If you choose this last option, remember that you must send us proof of the transfer to begin managing your order.
How can I make an alteration to a dress purchased online?
In the cities where we have a store (Alicante, Valencia, Madrid, Valencia, Seville, Granada and Malaga) we work with a series of trusted workshops that know our garments and know how to work with them. If you contact us, we will tell you what they are.
