How do I request a size/model change?
At Silvia Navarro you can make any size/model change. To make the change, you must follow the steps detailed here .
The deadline to request any change of size/model is 15 calendar days from receipt of your order for orders placed from the Peninsula, Balearic Islands and Canary Islands.
For international orders, the deadline to request a change of size/model is extended to 30 calendar days.
How long does it take for my order to arrive?
As soon as you place an order, we begin preparing it, as your design is handcrafted with meticulous attention to detail.
For this reason, if you need your order urgently (within 6 business days), please contact us via our Live Chat or at +34 965 299 741, and we will prioritize your request.
How can I find out the status of my order?
To check the status of your order, simply log in to your customer account and check the “My Purchases” section, where you can check the status of your order, or contact us through our chat by indicating the word “Order”.
What payment methods can I use?
You can pay by credit or debit card, through your Shopify payments account or through the Sequra installment payment method.
How can I arrange for a dress purchased online to be altered?
In the cities where we have a physical point of sale (Alicante, Valencia, Madrid, Valencia, Seville, Granada and Malaga) we have a repair shop attached to each store, directly in our stores, they can give you information about each one of them.