How to process a return or size change.

In the case of requesting any return or size change, you can do so through this platform, having 15 calendar days from receipt of your order (if your order has been placed in the Peninsula, the Balearic Islands and the Canary Islands) and 30 calendar days (if your order has been international).

Below, we detail the steps to follow if you wish to process any exchange/return of your national or international order.

Important Note: To process the return/exchange through this platform, you must have placed your order as a CUSTOMER . If you have placed your order as a GUEST , you will have to contact us indicating that you want a return or size change for your order.