If you request a return or change of size/model, you must do so through this platform, having 15 calendar days from receipt of your order (if your order has been placed in the Peninsula, Balearic Islands and Canary Islands) and 30 calendar days (if your order has been international).

Below we detail the steps to follow if you wish to process any exchange/return of your national or international order.

Accessories that are included in the articles classified as hygienic (hats and earrings) do not include the exchange or return option described above.

Accessories such as footwear include the option of changing the size, model or returning the imported item, provided that it retains its original packaging and is received in perfect condition for use.

Accessories such as bags, being included in the party category, do not include the exchange or return option described above.

For more information, please contact our customer service.

The designs in the Bridal collection are specialized in ceremonies, with each design being unique and special.
If you receive an order from the Bridal collection, you can change the model or size, or, if applicable, request a refund for the value of the design.

If you need to make an alteration to a garment, we can help you. Our store staff in Seville, Malaga, Madrid, Murcia, Granada, Alicante and Valencia will recommend a workshop near your location to make the process easier for you.

If you have received a defective or incorrect item, within 15 calendar days of receiving the item, please contact us by contacting our customer service at 965 299 741.

All items must be returned in the original shipping box to ensure proper protection.

Once we receive the items in our warehouse, we will check them and proceed to exchange them, provided that stock availability allows us to do so. Otherwise, we will refund the product in the same way that payment was made.