If you request a return or change of size/model, you must do so through this platform, having 15 calendar days from receipt of your order (if your order has been placed in the Peninsula, Balearic Islands and Canary Islands) and 30 calendar days (if your order has been international).

If you wish to exchange/return your item for the amount paid, you must use a transport company of your choice and send it to the following address:

Silvia Navarro SL 

C. Germán Bernácer, 97, 03203 Elche, Alicante.

Spain

+34965299741

The deadline for getting your refund is 15 working days from the receipt of your order.

If you choose to change the size or model, it will be sent free of charge.

The designs in the Eleganza and Bridal categories are made to order and subjected to the individual order of each design. The production time is  20-25 days from the purchase.

 Due to this special situation, the designs of the Bridal and Eleganza collections allow for size and design change or a voucher for the value of the amount valid for one year from the date of issue.

This right may be exercised online or at any of our boutiques.

The designs in the Sales/Outlet categories allow for changes of size, design or a voucher for the value of the amount valid for one year from the date of issue.

The voucher will be sent once we have received and verified the returned garment.

You can use all or part of it on your next purchase within the specified period.

*Key: Keep the deposit receipt of your order, to check the status

Accessories that are included in the articles classified as hygienic (hats and earrings) do not include the exchange or return option described above.

Accessories such as footwear include the option of changing the size, model or returning the imported item, provided that it retains its original packaging and is received in perfect condition for use.

For more information, please contact our customer service.

The designs in the Bridal collection are specialized in ceremonies, with each design being unique and special.\n If you receive an order from the Bridal collection, you can change the model or size, or, if applicable, request a refund for the value of the design.

If you need to make an alteration to a garment, we can help you. Our store staff in Seville, Malaga, Madrid, Murcia, Granada, Alicante and Valencia will recommend a workshop near your location to make the process easier for you.

If you have received a defective or incorrect item, within 15 calendar days of receiving the item, please contact us by contacting our customer service at 965 299 741.

All items must be returned in the original shipping box to ensure proper protection.

Once we receive the items in our warehouse, we will check them and proceed to exchange them, provided that stock availability allows us to do so. Otherwise, we will refund the product in the same way that payment was made.

Can I cancel an order made to order?

For all custom designs, you have 24 hours to notify us of your decision to cancel your order. After this period, the order will be processed and cannot be cancelled. For more information, please contact our customer service team at 965 299 741.