If you don't love the design and you can't find another model that you like, we'll give you your money back!

The period for changes and returns is 15 days from receipt / purchase

You may request a refund of the amount paid for the item, provided that the item is returned in perfect condition, with its original packaging and without signs of use.

The aforementioned period ranges from when the customer receives the package at the address indicated in their purchase, until the same package is received at our headquarters (the return/exchange period is not suspended when the package is deposited at the transport office, an essential requirement being that it is received at our facilities within the period stipulated above).

If the order status check is satisfactory, we will refund your order within 15 business days of receipt.

If, on the other hand, upon receiving the order it is found to be overdue, incomplete, without a label or with any signs of use, we will contact you so that you can send a transport agency to collect it (the transport costs associated with this new shipment will be at your expense).

In the event of requesting a refund and having opted for our transport service, the costs derived from the total shipping process will be deducted from the total amount of the return (shipping costs will not be refundable), and the customer may at any time opt for an alternative courier service, in which case, only the costs derived from the first shipment (€6.95) will be deducted from the refund of the amount.

Returns/exchanges of international orders will be managed directly by the customer, choosing the transport company of their choice. The company will not be responsible for transport, customs or clearance costs arising from the return/exchange shipment.

Important Note: Shipping costs are not eligible for reimbursement, and customs or clearance costs, if applicable, are also excluded.

Option to deposit orders through our courier service, valid for the peninsula.

Option of voluntary deposit through our courier's enabled points, being able to choose any alternative courier, sending the product to the address indicated in our contact section.

No refund or exchange will be accepted on any item manipulated or modified at the customer's request.

*Products included in the " solidarity sale " category are not eligible for refund.

If you request a return or change of size/model, you must do so through this platform, having 15 calendar days from receipt of your order (if your order has been placed in the Peninsula, Balearic Islands and Canary Islands) and 30 calendar days (if your order has been international).

Below we detail the steps to follow if you wish to process any exchange/return of your national or international order.

The designs in the Bridal collection are specialized in ceremonies, with each design being unique and special.
If you receive an order from the Bridal collection, you can change the model or size, or, if applicable, request a refund for the value of the design.

If you need to make an alteration to a garment, we can help you. Our store staff in Seville, Malaga, Madrid, Murcia, Granada, Alicante and Valencia will recommend a workshop near your location to make the process easier for you.

If you have received a defective or incorrect item, within 15 calendar days of receiving the item, please contact us by contacting our customer service at 965 299 741.

All items must be returned in the original shipping box to ensure proper protection.

Once we receive the items in our warehouse, we will check them and proceed to exchange them, provided that stock availability allows us to do so. Otherwise, we will refund the product in the same way that payment was made.