Shipping & Returns

What is the shipping cost?

 Spain rates (península) *FREE
  • *Free shiping on orders over 150€
  • Other península shipments :  6,5 € 


Europa:

 Albania45 € Islandia45 €
 Alemania15 € Italia15 €
Austria15 € Letonia35 €
 Bélgica15 € Liechtenstein25 €
 Bosnia y Herzegovina45 € Lituania35 €
 Bulgaria35 € Luxemburgo15 €
 República Checa25 € Malta45 €
 Chipre45 € Mónaco15 €
 Ciudad del Vaticano15 € Noruega35 €
 Croacia35 € Países Bajos15 €
 Dinamarca25 € Polonia25 €
 Eslovaquia25 € Portugal15 €
 Eslovenia25 € Reino Unido15 €
 Estonia35 € Rumania35 €
 Finlandia35 € San Marino15 €
 Francia15 € Serbia35 €
 Grecia45 € Suecia35 €
 Hungría35 € Turquía45 €
 Irlanda35 €

Baleares10 €
 Canarias (Isla Mayor y Sta.Cruz Tenerife) * 15 €
 Ceuta y Melilla *30 €

* Aduanas y despachos no incluidos. Ante cualquier duda llama al teléfono 965 299 741 / 671 154 821 para consultar los gastos de envío.

Delivery time

Our delivery time is around 8-9 working days since your order has been confirmed.

You can also contact  clientes@silvia-navarro.com, as some countries have special considerations.

Please note our cocktail, ocassion events and evening dresses are all hand made.

We care every single detail so you will receive your purchase in perfect condition sealed in a plastic cover, and inside a beautiful large case. 

Exchange an item (size, design) or getting a voucher for spanish peninsula and Portugal

Within 14 business days after receiving the order, you can change size or design, or even getting a voucher.

IN BOUTIQUE (FREE)

You will be able to exchange size, change design, even getting a voucher at any Silvia Navarro‘s boutiques. Just take the item and invoice.

ONLINE (FREE)

Filling the form ticking your choice.

Ask for picking up your order to clientes@silvia-navarro.com or 0034 965299741.

Within 48 hours an authorized courier will pick up your order. These conditions are valid for the spanish peninsula and first exchange.

Before starting the process of returning the product, please note that the item must be in their original packaging and in "AS NEW" condition, i.e. unwashed and unused and with the label still attached. Please make sure that the product is well packed in its original bag and protected with the case to avoid damage in transit and thus arrive in perfect condition that was sent to avoid problems in this process.

SILVIA NAVARRO reserves the right to reject changes or returns communicated or sent out of the established period, or garments that are not in the same conditions in which they were delivered.

After the verification process has been completed satisfactorily, we will proceed to get the exchage or the voucher done, within 14 business days.

Return shipping fee will be paid by the customer (6,50 euro).

Exchange an item (size, design) or getting a voucher for european countries

There are a few important things to keep in mind when returning a product you purchased online from Silvia Navarro:

You have 14 business days to return an item from the date you receive it.

You can exchange size, change design, or even getting a voucher.

Please ensure that the item you're returning is repackaged exactly the same way when you received it.

Before starting the process of returning the product, please note that the item must be in their original packaging and in "AS NEW" condition, i.e. unwashed and unused and with the label still attached. Please make sure that the product is well packed in its original bag and protected with the case to avoid damage in transit and thus arrive in perfect condition that was sent to avoid problems in this process.

SILVIA NAVARRO reserves the right to reject changes or returns communicated or sent out of the established period, or garments that are not in the same conditions in which they were delivered.

After the verification process has been completed satisfactorily, we will proceed to get the exchage or the voucher done, within 14 calendar days.

The customer will pay for the shipping fee. The returning shipping fee to the headquarter and the shipping fee of sending the new item.

Refund policy

Within 14 business days after the order reception, you can apply for the refund of your order. Once we have received the order in perfect condition.

Please note that the item must be in their original packaging and in "AS NEW" condition, i.e. unwashed and unused and with the label still attached. Please make sure that the product is well packed in its original bag and protected with the case to avoid damage in transit and thus arrive in perfect condition that was sent to avoid problems in this process.

SILVIA NAVARRO reserves the right to reject changes or returns communicated or sent out of the established period, or garments that are not in the same conditions in which they were delivered.

Once your return is received and inspected, we will send you an e-mail to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved based on returns conditions, then your refund will be processed, and a credit (excluding the shipping costs) will automatically be applied to your credit card or original method of payment, within 14 business days.

Defective, damaged or wrong product

In the unusual event we have sent any defective or wrong item, please contact our Customer Care Team 0034 965299741 / 0034 671154821 or email clientes@silvia-navarro.com

Please include your order number, customer details, wrong item and all details about the issue you’re experiencing in your message.

We will contact shortly to confirm how to proceed.

the item must be in their original packaging and in "AS NEW" condition, i.e. unwashed and unused and with the label still attached. Please make sure that the product is well packed in its original bag and protected with the case to avoid damage in transit and thus arrive in perfect condition that was sent to avoid problems in this process.

SILVIA NAVARRO reserves the right to reject changes or returns communicated or sent out of the established period, or garments that are not in the same conditions in which they were delivered.

After the verification process has been completed satisfactorily, we will proceed to exchange the item, only if there is in stock. If unfortunately there is not stock, we will refund the money in your account, within 14 business days.

Accessories policy

Just Shoes can be changed. 

Change of size, design or even a refund can be done, as long as they keep their original packaging and are received in perfect condition.

the item must be in their original packaging and in "AS NEW" condition, i.e. unwashed and unused and with the label still attached. Please make sure that the product is well packed in its original bag and protected with the case to avoid damage in transit and thus arrive in perfect condition that was sent to avoid problems in this process.

SILVIA NAVARRO reserves the right to reject changes or returns communicated or sent out of the established period, or garments that are not in the same conditions in which they were delivered.

After the verification process has been completed satisfactorily, we will proceed to exchange the item, only if there is in stock. If unfortunately there is not stock, we will refund the money in your account, within 14 business days.

Other accesories like handbags or earrings are not allowed to be changed because of hygienic requirements.

should you have any further questions, please call us 0034 965 299 741 / 0034 671 154 821, or contact clientes@silvia-navarro.com

Right of withdrawal

Pursuant to customer law, the client may withdraw from the conditions and therefore from the purchase agreement for any reason, without need for an explanation and without incurring any penalty, within 14 working days from the date of receiving the products.

The Contract (as defined below) may be executed, at your option, in any of the languages in which the Terms are available on this website.

All the terms herein are interpreted as being expressed in calendar days. If the last day of the term in a non-working day, the time limit shall be extended accordingly until the first working day thereafter.

By placing an order through the website, you warrant that you are at least 18 years old and are legally capable of entering into binding contracts.

The information set out in the Terms and the detail contained on this Website do not constitute an offer for sale but rather an invitation to treat (invitation ad offerendum). 

No contract in respect of any products shall exist between you and us until your order has been expressly accepted by us. If we do not accept your offer and funds have already been deducted from your account, these will be fully refunded.

To place an order, you will be required to follow the shopping process online and click on "Authorize payment". After this, you will receive an e-mail from us acknowledging that we have received your order (the "Order Confirmation”). 

Please note that this does not mean that your order has been accepted, as your order constitutes your offer to us to buy one or more products from us. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the product is being shipped (the “Delivery Confirmation”). 

The Contract will relate only to those products listed in the Delivery Confirmation. We will not be bound to supply any other products which may have been part of your order until the dispatch of such products has been confirmed in a separate Delivery Confirmation.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal, before the withdrawal period has expired.

In order to exercise the right to cancel, the Client shall fill the form enclosed in your order to  Silvia Navarro SL,  

C/Germán Bernacer,97
Parque empresarial Elche – Torrellano
03203 Alicante
Spain 

Your right to cancel a Contract only applies to products which are returned in the same condition as you received them. Please return any product using and including all its original wrapping. You should also include with the product being returned all original boxes, labels, instructions/documents (if any) and wrappings. No refund will be made if the product has been used beyond opening, if is not in the same condition as when they were delivered or if it is damaged. Therefore, you should take reasonable care of the products while they are in your possession.

You will be responsible for the direct costs of returning the product.

Silvia Navarro SL will not be responsible for the direct costs of returning the product.

You may exercise your right of withdrawal. However should you inform us about your intention of withdrawing from the Contract after the legal term for withdrawal, you shall, in any case, hand the goods over to us within the 14 busines days from the delivery date.

Please check RETURNS AND REFUNDS POLICY

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